# Stakeholder Register & Communication Plan

## 1 / Quick guide

Copy this template for a project. All examples are explicitly fictional groups in an IT rollout. Replace or remove them before use.

**One master register:** Choose Excel OR Confluence as the central source. There is no automatic synchronisation between the templates. Maintain assessments and communication actions only in the chosen register.

## 2 / Project information

| Item | Entry |
| --- | --- |
| Project | Fictional IT rollout – replace before use |
| Register owner | Agree an accountable role within the project |
| Review frequency | Review regularly and before key project phases |
| Updated | Enter the date of the last review |

## 3 / Stakeholder Register & Communication Plan

| Stakeholder / group | Role / interest | Influence | Impact | Stance | Communication needs | Action / channel | Owner | Frequency | Last reviewed |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| Management | Sponsor / governance | High | Low | Supportive | Status, risks and decisions needed | Concise status report | Project manager | Monthly | Enter date |
| Local leads | Rollout support | High | High | Neutral | Dates, prerequisites and tasks | Rollout coordination meeting | Rollout lead | Every two weeks | Enter date |
| End-user group | Using the new solution | Low | High | Neutral | Changes, training and support | Information and training with questions | Change team | Before each rollout | Enter date |
| Adjacent business team | Monitor interfaces | Low | Low | Neutral | Relevant changes to interfaces | Targeted information when changes arise | Workstream lead | As needed | Enter date |

*Fictional examples. For a blank register, remove the example rows and add new rows.*

## 4 / Assessment guide and simple matrix

**Influence:** High or Low – how much can the group affect decisions or the project?

**Impact:** High or Low – how strongly does the change affect work or responsibilities?

**Stance:** Supportive, Neutral or Critical – the current project-related stance, not a personal judgement. Take criticism seriously and understand its reasons.

| Influence / impact | Low impact | High impact |
| --- | --- | --- |
| High influence | Provide targeted information and involve appropriately | Engage closely |
| Low influence | Monitor and inform when needed | Keep well informed and enable feedback |

The matrix provides guidance for engagement. It does not replace professional judgement. This Confluence table is maintained **manually**; it is not calculated automatically or synchronised with Excel.

## 5 / Regular review

- Reassess relevant groups, influence, impact and stance.
- Agree specific communication needs, actions, responsibilities and frequency.
- Update before key project phases and when circumstances change; maintain the last review date.
- Prefer groups and roles. Record only necessary information, restrict access appropriately and do not include sensitive or private information.